Terms of service

1. Agreement

These Terms of service ("Terms") govern your use of LandoraHub at landorahub.com ("Service"), operated by LandoraHub ([Uzupełnij przed produkcją / Complete before production]) ("we", "us", "LandoraHub"). By creating an account, signing in, or using the Service you agree to these Terms and our Privacy policy.

If you do not agree, do not use the Service.

2. Who may use the Service

You must be at least 18 years old and have authority to bind yourself or the organisation you represent. You are responsible for ensuring your use complies with UK landlord and letting law, tax obligations, and any licensing scheme that applies to your properties.

3. The Service — what we provide

LandoraHub provides software to help landlords organise property records, compliance-related information, communications, and operational workflows.

Where stated in the product, compliance-related outputs are rule-based only. They do not constitute legal, tax, financial, or surveying advice. You remain solely responsible for meeting statutory duties (including deposit protection, safety certificates, Right to Rent, licensing, and tax reporting) and for verifying requirements at official sources (e.g. gov.uk) and with qualified advisers.

Optional AI-assisted features, if enabled, produce drafts for your review only. AI must not be used as the sole basis for compliance decisions.

4. Your account

You must provide accurate registration information and keep credentials secure. You are responsible for all activity under your account. Notify us promptly at support@landorahub.com if you suspect unauthorised access.

5. Subscriptions, billing & trials

Paid plans are billed via Stripe (or successor payment processor). Prices, billing intervals, and feature limits are shown at checkout and in your account. Taxes may apply.

Unless stated otherwise at purchase, subscriptions renew automatically until cancelled in account settings or via Stripe customer portal. Refunds are handled according to your plan terms and applicable consumer law.

We may change prices on renewal with reasonable notice where required by law.

6. Acceptable use

You must not:

• Use the Service unlawfully or to harass, defraud, or discriminate against tenants or applicants.
• Upload malware, attempt to bypass security, or access another user's data without authority.
• Scrape or resell the Service except as expressly permitted.
• Misrepresent generated documents or compliance status to tenants, authorities, or courts.

7. Intellectual property

We own the Service, branding, and underlying software. You receive a limited, non-exclusive, non-transferable licence to use the Service for your internal landlord operations while your subscription is active.

You retain ownership of data you input. You grant us a licence to host, process, and back up that data solely to provide and improve the Service.

8. Data protection roles

For account and billing data, we typically act as data controller. For tenant and tenancy data you enter, you are generally the data controller and we act as your data processor under UK GDPR Article 28. A separate Data Processing Agreement (DPA) should be executed where required.

You must have a lawful basis to process tenant personal data and provide appropriate privacy information to tenants.

9. Disclaimer & limitation of liability

The Service is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we exclude all warranties not expressly stated.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be limited under UK law.

Subject to the above, our total aggregate liability arising from or relating to the Service in any 12-month period is limited to the greater of (a) fees you paid us in that period or (b) £100, except where mandatory consumer law provides otherwise.

We are not liable for indirect or consequential loss, loss of profit, loss of tenancy income, regulatory fines, or reliance on templates, calculators, reminders, or AI output.

10. Indemnity

You agree to indemnify us against claims, fines, and reasonable costs arising from your breach of these Terms, unlawful processing of tenant data, or misuse of the Service — except to the extent caused by our breach or negligence.

11. Suspension & termination

We may suspend or terminate access for material breach, non-payment, or security risk. You may cancel at any time; on termination you should export data before account deletion where the product allows.

Sections that by nature should survive (liability limits, indemnity, governing law) continue after termination.

12. Changes

We may update these Terms. Material changes will be notified via the Service or email where appropriate. Continued use after the effective date constitutes acceptance where permitted by law.

13. Governing law & disputes

These Terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, without prejudice to mandatory consumer rights in Scotland or Northern Ireland where applicable.

14. Contact

LandoraHub, [Uzupełnij przed produkcją / Complete before production], United Kingdom. Email: support@landorahub.com.